7.1. Operational Service Fees
Zelencio charges service fees for the use of its proprietary matching engine, secure custodianship, and technological infrastructure. By utilizing any financial feature of the platform, you acknowledge and agree that:
Remuneration for Services: Fees are charged to ensure the operational sustainability, security, and 24/7 maintenance of the Zelencio ecosystem.
Automatic Deduction: You authorize Zelencio to automatically deduct all applicable fees from your account balance at the moment of transaction execution or order placement, as specified for each feature.
7.2. Trading and Swap Fee Schedules
Spot Trading Fees: Every order executed on the Zelencio Internal Ledger (Buy/Sell) is subject to a trading fee. This fee is calculated as a percentage of the total transaction volume and is displayed clearly in the trade confirmation module.
One-Click Swap Fees: Conversions performed via the Swap interface include a service fee to cover liquidity provision and price-lock risks. These fees are built into the "Receive Amount" displayed before confirmation.
SOMD (Automation) Fees: Automated strategies executed via the "Swap on Market Drop" system incur a specialized "Automation Execution Fee" (typically 1%). This fee applies only upon the successful trigger and completion of the pre-set strategy.
7.3. Transfer and Voucher (Zelencio Code) Fees
Internal Transfers: While transfers via ZIN, Email, or Username are generally offered as a zero-fee service to encourage ecosystem growth, Zelencio reserves the right to implement a nominal "Ledger Maintenance Fee" with prior notice.
Zelencio Code Generation: The creation of an encrypted voucher code is a premium service. A non-refundable service fee (e.g., 3.6% or as displayed) is charged at the moment the code is generated.
Cancellation Logic: If a user chooses to cancel an unredeemed Zelencio Code, the platform will return the principal asset amount to the user’s wallet, but the service fee will not be returned, as the technical service of code generation and encryption was already provided.
7.4. Escrow Hub and P2P Marketplace Fees
Escrow Service Fee: To facilitate the secure exchange of digital products, Zelencio charges a platform fee for every deal created in the Escrow Hub.
Fee Allocation: The party responsible for this fee (Buyer, Seller, or Middle Man) is determined by the deal creator during the setup process.
Dispute Handling Costs: In complex dispute cases requiring extensive human investigation, Zelencio reserves the right to charge an additional "Administrative Review Fee" from the locked escrow amount.
7.5. On-Chain Network (Gas) Fees
Third-Party Costs: When withdrawing assets to an external blockchain address (On-Chain Withdrawal), users must pay a "Network Fee" (Gas). This fee is not set by Zelencio but is determined by the congestion and requirements of the specific blockchain (e.g., Ethereum, BNB Smart Chain, Tron).
Withdrawal Surcharge: Zelencio may apply a small administrative surcharge on top of the base network fee to cover the costs of secure wallet management and broadcast.
Inaccurate Estimates: While Zelencio provides an "Arrival Estimate" and "Estimated Fee," you acknowledge that blockchain conditions change rapidly. Zelencio is not responsible for delays or higher-than-expected gas costs once a transaction is broadcast to the network.
7.6. Absolute Non-Refundable Policy
THIS IS A CRITICAL PROVISION. PLEASE READ CAREFULLY.
Technical Finality: All fees paid to Zelencio—including but not limited to trading fees, voucher fees, swap fees, and escrow fees—are 100% non-refundable.
User Error: Service fees will not be refunded in the event of user error, such as sending funds to the wrong address, selecting an incorrect network, or failing to complete a P2P trade.
Platform Suspension: In the event that your account is suspended or terminated for a policy violation (e.g., fraud or AML red flags), any fees already paid for pending or completed transactions will be forfeited to the platform.
7.7. Tax Obligations and Reporting
User Responsibility: You are solely responsible for determining whether, and to what extent, any taxes apply to any transactions you conduct through Zelencio (e.g., Capital Gains Tax, Value Added Tax (VAT), or Income Tax).
No Withholding: Unless strictly required by the local laws of a specific jurisdiction, Zelencio does not withhold or calculate taxes on your behalf.
Government Reporting: You acknowledge that Zelencio may be legally compelled to provide your transaction history and KYC data to tax authorities (such as the FIRS in Nigeria) upon receiving an official legal request or court order. Zelencio is not liable for any tax penalties or interest you may incur.