6.1. Dedicated Venue for Digital Products
The Zelencio Escrow Hub is a specialized feature designed for the secure exchange of digital products and services (e.g., domain names, social media profiles, freelance deliverables). It is technically distinct from the U2U Crypto Trading system and governed by different security protocols.
6.2. Roles in the Escrow Hub
An Escrow Hub deal may involve up to three parties:
The Buyer: The party seeking to acquire the digital product and providing the funds.
The Seller: The party providing the digital product/service.
The Middle Man (Optional): A third-party verified user who oversees the deliverable's quality and ensures both parties adhere to the agreement.
6.3. Deal Creation and Fee Allocation
Terms and Conditions: Every escrow deal must include "Full deal terms and description" at the time of creation.
Fee Customization: The platform allows the creator of the deal to select who pays the Escrow Fee: "Buyer pays everything," "Seller pays everything," "Middle Man pays everything," or a "Split Fee."
Asset Locking: Once an Escrow deal is initiated, the required assets are moved into an "In-Use Balance" and locked by the platform. These funds cannot be withdrawn or traded until the deal is completed, cancelled, or settled via dispute.
6.4. Item Proof and Verification
Evidence Upload: Users are permitted to upload up to three (3) screenshots as "Item Proof" during the setup and delivery phases.
Milestone Logic: For complex services, deals can be broken down into milestones. Releasing a milestone signifies the Buyer’s satisfaction with that portion of the work and is irreversible.
6.5. Human-Moderated Dispute Resolution
In the event that a digital product is not delivered as described or payment is contested:
Grace Period: A 72-hour grace period applies to all Escrow disputes to allow for mutual resolution.
Support Intervention: If no resolution is reached, a Zelencio human moderator will join the trade chat. The moderator will review all evidence uploaded within the hub.
Final Judgement: By using the Escrow Hub, you agree that the final decision of the Zelencio moderator regarding the release or refund of funds is final, binding, and non-appealable.