5.1. Definition and Scope of U2U Trading
Zelencio provides a User-to-User (U2U) Peer-to-Peer (P2P) trading environment that allows verified users to directly exchange digital assets (cryptocurrencies) with one another. In these transactions, Zelencio acts as a facilitator and an asset custodian but is not a party to the fiat currency exchange that occurs between the users.
5.2. Mandatory KYC for U2U Activities
Engagement in U2U trading is strictly limited to users who have completed at least Tier 1 Identity Verification. To ensure the safety of our marketplace, Zelencio reserves the right to enforce higher KYC requirements for users acting as "Merchants" or those posting high-value advertisements.
5.3. External Fiat Payments
Direct Interaction: Users are solely responsible for executing the fiat (cash/bank) portion of a trade. This payment occurs outside of the Zelencio platform via third-party bank transfers or mobile money apps.
No Fiat Tracking: Zelencio does NOT track, verify, or have access to the fiat banking systems of our users. We cannot confirm if a payment has been sent or received by any bank.
Approval Responsibility: It is the Seller’s absolute responsibility to confirm the receipt of cleared funds in their bank account before clicking "Confirm Payment" to release the crypto. Zelencio is not liable for assets released prematurely by a Seller.
5.4. Merchant Reputation and Completion Rates
To foster trust, Zelencio calculates and displays public performance metrics for U2U traders, including:
Completion Rate: Percentage of orders successfully finalized in the last 30 days.
Average Release/Payment Time: Historical speed of transaction completion.
User Reviews: Feedback and ratings from previous trading partners.
Zelencio reserves the right to suspend any user whose reputation score falls below platform standards.
5.5. Prohibited P2P Practices
Users are strictly prohibited from:
Third-Party Payments: Using a bank account that does not match the name on their Zelencio KYC profile (unless they pass the Platform’s mandatory "Third-Party Face Verification" check).
Crypto Slang in References: Mentioning "BTC," "Crypto," or the platform name in bank transfer descriptions, as this may result in the freezing of both parties' bank accounts by financial regulators.
Off-Platform Negotiation: Attempting to move the trade to external chat apps like Telegram or WhatsApp. Only records within the Zelencio P2P Chat are admissible in disputes.