3.1. Wallet Infrastructure and Custodianship
Zelencio provides a multi-layer custodial wallet system. When you create an account, the platform generates unique blockchain addresses for each supported asset.
Custody Agreement: You acknowledge that Zelencio acts as the custodian of your digital assets. This means Zelencio manages the private keys associated with your wallet addresses to ensure maximum security against external hacking attempts.
Asset Segregation: User funds are held in segregated wallets and are not commingled with Zelencio’s operational corporate funds.
Network Selection: You are solely responsible for ensuring that all on-chain deposits and withdrawals utilize the correct blockchain network (e.g., BNB Smart Chain, Ethereum, Tron). Zelencio shall not be liable for assets sent to an incorrect network or an incompatible wallet address.
3.2. Internal Ledger Transfers (ZIN and Username)
Zelencio facilitates near-instant, zero-fee asset transfers between verified users via the platform's internal ledger.
Identification Methods: Transfers may be initiated using a recipient’s Zelencio Identity Number (ZIN), verified email address, username, verified phone number, or personal QR code.
KYC Prerequisite: Both the sender and the receiver must maintain at least a Tier 1 KYC status to utilize internal transfer features.
Verification Protocols: Before the execution of any internal transfer, Zelencio will display the recipient's avatar, username, and approximate location. It is the sender's absolute duty to verify these details. Once confirmed and executed, internal transfers are final and irreversible.
3.3. Zelencio Codes (Encrypted Vouchers)
The Zelencio Code system allows users to generate and redeem encrypted vouchers for the movement of assets within the ecosystem without sharing personal contact information.
Generation and Limits: Codes consist of a 20-to-25 character alpha-numeric string. Users are limited to generating a maximum of five (5) codes per 24-hour period to prevent platform abuse.
Fee Structure: A service fee (as displayed on the generation screen) is applied to every Zelencio Code. This service fee is final and non-refundable upon the generation of the code, regardless of whether the code is eventually redeemed or cancelled.
Traceability: While the code allows for private interaction between users, it is not anonymous to the platform. Zelencio logs the Unique Identifier (UID) of both the creator and the redeemer. This data is stored for five (5) years to assist in fraud prevention and legal investigations.
Cancellation: Unredeemed codes may be cancelled by the creator. Upon cancellation, the principal asset amount will be returned to the creator’s balance, but the service fee will remain with the platform.
3.4. Internal Account Segregation (Asset Buckets)
To provide an organized trading experience, your assets may be distributed across several sub-accounts:
Crypto Account: The primary wallet for standard on-chain and internal transactions.
Zelencio Crypto Account: Reserved for spot trading, internal transactions and SOMD (Automation) activities.
Earn Account: Dedicated to assets participating in rewards, referrals, or promotional programs.
In-Use Balance: Funds currently locked in active Escrow Hub deals, open trades, moving balance or pending P2P/C2C orders.
Security Account: Funds locked by the platform during an active security investigation or due to a detected policy violation and needs attention.
3.5. Prohibited Use of Transfer Features
You are strictly prohibited from using Zelencio internal transfers or Zelencio Codes to:
Facilitate the sale of illegal goods or services.
Conduct unlicensed commercial currency exchange (money changing).
Circumvent regional financial regulations or sanctions.
Engage in any form of "triangular fraud" or structured money movements.
Violation of this Article 3.5 will result in the immediate and permanent termination of your account.