1. Functional Definition and Market Role
The Zelencio U2U (User-to-User) / P2P (Peer-to-Peer) Marketplace is a decentralized trading venue hosted within the Zelencio infrastructure. This protocol enables verified users to negotiate and execute the exchange of digital assets (cryptocurrencies) directly with one another using local fiat currency methods (e.g., bank transfers, mobile money).
In these transactions, Zelencio acts solely as a Neutral Facilitator and Escrow Custodian of the digital assets. Zelencio is not a party to the fiat currency exchange and does not provide banking or traditional payment processing services.
2. The Escrow and Locking Protocol
To protect all parties from the risk of non-delivery, Zelencio enforces a mandatory "Hard-Lock" escrow protocol:
2.1. Asset Sequestration: When a Sell Advertisement is posted or a Buy Order is initiated, the required volume of digital assets is immediately debited from the Seller’s available balance and moved to the "In-Use Balance".
2.2. Custodial Security: These assets remain under the technical custody of the platform and cannot be withdrawn or traded by the Seller until the transaction is either successfully completed or cancelled via an official dispute resolution.
2.3. Release Authority: Assets are only released to the Buyer’s wallet upon the Seller’s explicit confirmation of receipt of fiat funds, or via an administrative override by the Zelencio Dispute Team in the case of a proven payment.
3. External Fiat Payment Disclaimer
3.1. Non-Integration with Banking Systems:
You acknowledge and agree that the fiat payment portion of a U2U trade occurs entirely outside the Zelencio platform. Zelencio does not have access to, nor does it track, verify, or monitor user bank accounts or mobile money ledgers.
3.2. Verification Responsibility:
It is the absolute and sole responsibility of the Seller to log in to their banking application and verify that "Cleared Funds" have been received before releasing the cryptocurrency. Zelencio is not liable for losses incurred if a Seller relies on a fraudulent "Proof of Payment" screenshot provided by a Buyer without verifying their actual bank balance.
4. Advanced Anti-Fraud and Third-Party Verification
To mitigate the risk of "Triangular Scams" and the use of stolen bank accounts, Zelencio implements the following safety moats:
4.1. Name Matching Protocol: By default, users must use payment accounts that match the legal name verified in their Zelencio KYC profile.
4.2. Third-Party Face Verification: If a user must use a third-party payment account (e.g., a family member’s bank account), Zelencio may enforce a Mandatory Live Face Capture specifically for that transaction. This ensures that the individual initiating the payment is the same individual authorized on the Zelencio account, creating a cryptographic link between the fiat payer and the crypto recipient.
4.3. Block and Report Utility: Every marketplace interface includes a "Block User" and "Report" button. High-frequency reporting of a user will result in an automatic temporary suspension of their trading privileges pending human review.
5. Merchant Reputation and Public Metrics
The platform maintains a transparent "Trust Score" for every U2U participant to assist users in selecting reliable trading partners:
5.1. 30-Day Completion Rate: The percentage of orders successfully finalized without a dispute.
5.2. Average Release/Payment Time: Data-driven metrics showing how quickly a user typically completes their side of the trade.
5.3. Reputation Score: A weighted calculation based on historical volume, longevity on the platform, and user reviews.
5.4. Verification Badges: Users may earn "Trusted Responder" or "VIP" status based on consistent high-performance and passing advanced KYC (Tier 3).
6. Advertisement and Price Management
Users acting as "Merchants" have access to professional-grade advertisement tools:
6.1. Price Configuration Models: Merchants can set prices based on Market Price (Standard), Market + Premium %, Market - Discount %, or a Custom Fixed Price.
6.2. Order Limits: Merchants must set "Minimum" and "Maximum" order limits to manage their liquidity and prevents platform stress.
6.3. Payment Windows: All trades are governed by a time-limit (e.g., 15 minutes). If a Buyer fails to click "I Have Paid" within this window, the order is automatically cancelled, and the crypto is returned to the Seller’s available balance.
7. Dispute Resolution and Human Moderation
In the event of a disagreement where the Buyer claims to have paid and the Seller claims not to have received funds:
7.1. Opening a Dispute: Either party may initiate an "Order Dispute" after the payment window has expired.
7.2. Admissible Evidence: Only records within the Zelencio Internal Chat (including uploaded receipts and communication logs) are admissible. Records from external apps (WhatsApp/Telegram) are strictly excluded from evidence.
7.3. Moderator Authority: By using the U2U Marketplace, you irrevocably agree that the final decision of the Zelencio moderator regarding the release or refund of the escrowed crypto is Final and Legally Binding.
8. Prohibited Marketplace Conduct
The following actions will result in an immediate permanent ban and potential reporting to financial authorities:
Crypto-Slang in Bank References: Including words like "BTC," "Crypto," or "Zelencio" in bank transfer descriptions. This puts both parties at risk of bank account closure by central regulators.
Social Engineering: Attempting to trick users into releasing crypto before payment is confirmed.
Wash Trading: Coordinated activity between two accounts to artificially inflate a reputation score or success rate.
9. Risk Disclosure and Financial Negligence
9.1. Volatility Risk:
Digital asset prices may fluctuate significantly during the 15-minute trade window. The price agreed upon at the start of the trade is final, regardless of market movements during execution.
9.2. Limitation of Liability:
Zelencio is a technology provider. We are not liable for bank account freezes, reversals, or losses caused by user negligence, including the failure to verify bank balances or the selection of unreliable trading partners.